Cool Bug Guarantee: We rather lose your business for a day than lose a friend forever. If for any reason you want to return an item just send it back within 5 days from the time you received it in the original packaging along with your original invoice and a brief explanation. Cool Bug, LLC may apply a 10% restocking fee if not returned in original packaging or re-sellable condition. We will refund your money less shipping and restocking. No hassles. No questions asked. Please keep in mind that credit card companies vary in the time they post credits to your account. Please allow one to two billing cycles for the refund to appear on your statement. Please note that we cannot accept any returns on edible or food items.
BEFORE your return an item, please contact us so that we might be able to make things right – right away.
